Privacy Policy

Effective Date: 11.01.2025

At Ladage Bonton, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make purchases from our store.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect the following types of information when you visit our website or make a purchase:

  • Personal Information: this includes details such as your name, email address, phone number, shipping and billing addresses, and payment information (credit card details, PayPal, etc.)

  • Account Information: if you create an account with us, we may collect your username, password, order history, and preferences

  • Technical Data: this includes information such as your IP address, browser type, operating system, device type, and browsing behavior. This data is collected through cookies and other tracking technologies

  • Communication Data: if you contact us through email, phone, or via our contact forms, we may store and use this information to respond to your inquiries

2. How We Use Your Information

We use your information for the following purposes:

  • To Process Orders: we use your personal and payment information to complete transactions, fulfill orders, and deliver products to you

  • To Improve Our Services: we analyse your browsing behaviour and preferences to improve our website, product offerings, and customer service

  • Marketing and Promotions: with your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails or contacting us directly

  • Customer Support: we may use your communication data to respond to inquiries, resolve issues, and provide assistance

How We Protect Your Information

We use reasonable technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. This includes encryption, secure payment gateways, and regular security audits.

Despite these measures, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot ensure its absolute security.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

  • Third-Party Service Providers: we may share your information with trusted third-party providers who assist us in operating our business, processing payments, or providing customer service. These providers are contractually obligated to use your information solely for the purpose of providing the services we request

  • Legal Compliance: we may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights or the safety of others, or prevent fraud

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, personalise content, and analyse website traffic. Cookies are small data files that are placed on your device. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: you can request access to the personal information we hold about you

  • Correction: you can update or correct any inaccurate personal information

  • Deletion: you can request the deletion of your personal information, subject to certain exceptions (e.g., legal requirements)

  • Opt-Out of Marketing: you can opt-out of receiving promotional emails by following the unsubscribe link in our emails or by contacting us directly

To exercise any of these rights, please contact us at info@ladagebonton.co.uk.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@ladagebonton.co.uk